Terms of service.

Updated Terms and Conditions for Blanco and Black

1. Introduction

Welcome to www.blancoandblack.com. By accessing and purchasing from our website, you agree to these Terms and Conditions, which comply with UK law. Please read them carefully before making a purchase.

2. General Information

Company Name: Blanco and Black
Contact Email: info@blancoandblack.com

3. Products

We specialise in selling accessible disability products, including kitchen taps. The images and descriptions provided on the website aim to accurately represent our products, but slight variations may occur depending on display settings.

4. Pricing and Payment

All prices are listed in GBP (£). Full payment must be made at the time of purchase. Accepted payment methods include all major credit and debit cards, PayPal and Klarna.

5. Warranty

Our products come with a 1-year parts-only warranty. This warranty covers defects in materials or workmanship but does not cover labour costs or any damage caused by improper installation or use.

6. Delivery

We deliver within the UK. Delivery times and costs will be provided at checkout. While we aim to deliver within the estimated time, we cannot be held responsible for delays caused by external factors such as courier issues or unforeseen circumstances.

7. Cancellation and Returns

You have the right to return products within 14 days of receiving them, as per the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. The product must be in its original condition and packaging.

To initiate a return, please contact us via email. The return postage will be at your own cost unless the product is faulty or incorrect. Refunds will be processed within 14 days of receiving the returned item.

8. Faulty or Incorrect Goods

• Faulty Products: In the unlikely event that your product is faulty, this must be justified by providing images or videos showing the issue. All products are inspected prior to dispatch to ensure high quality.
• Incorrect Items: If you receive an incorrect item, a 30% restocking fee will apply. The item must be returned in its original condition, and any additional shipping costs will be at the customer’s expense.

9. Installation and Liability

We are not responsible for any damage to your home, worktop, or other property caused during the installation of our products. It is advised that a qualified professional install the product. Any damage caused by incorrect installation or misuse is not covered by our warranty or return policy.

10. Limitation of Liability

Our liability is limited to the value of the product purchased. We are not liable for any indirect, special, or consequential damages resulting from the use of our products. This does not exclude liability for death or personal injury caused by negligence or fraud.

11. Privacy and Data Protection

We are committed to protecting your personal data and comply with the UK General Data Protection Regulation (GDPR). Your data will be used solely for order processing and will not be shared with third parties without your consent.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website, and continued use of our services after changes constitutes acceptance of the updated terms.